Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@lurixify.com. If your return is accepted, we'll send you return instructions. Return shipping costs are the responsibility of the buyer (except where the item is defective, damaged, or incorrect — see below), and items sent back without prior approval will not be accepted.
You can always contact us with any return questions at info@lurixify.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Items that arrive defective, damaged, or incorrect will be replaced or refunded in full at no cost to you, including return shipping.
Exceptions / Non-Returnable Items
For hygiene and health-protection reasons, we cannot accept returns on pillows or bedding items that have been used, unsealed, or removed from their original hygiene packaging, unless they arrived defective or damaged. Items must be unused and in their original, sealed packaging to be eligible for return.
We also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your merchandise is being shipped within the European Union, you have the statutory right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in addition to the return rights above.
To exercise this right, contact us at info@lurixify.com before the 14-day period ends. Your item must be unused, with tags, and in its original packaging. For hygiene reasons, items that have been unsealed or used beyond what is necessary to establish their nature and characteristics may be excluded, consistent with EU consumer law.
Where the statutory right of withdrawal applies, we will refund the standard outbound shipping cost of your original order and issue your refund within 14 days of being notified of your cancellation (we may withhold the refund until we have received the goods back or you have supplied proof of return).
Refunds
To be eligible for a refund, your item must be unused, with all tags attached and in its original sealed packaging, in the same condition that you received it. Items purchased during sale events are not eligible for refund. We reserve the right to refuse a refund if the item is used, soiled, or not in sellable condition. Any outbound shipping fees from the original order are non-refundable except where required by law (see the EU section above).
Once we've received and inspected your return, we'll notify you by email to confirm whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or card issuer to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@lurixify.com.
Contact
Lurixify
Email: info@lurixify.com
Germany: Linkstraße 2, 10785 Berlin, Germany · +49 179 8593135
United States: 312 W 2nd St PMB 5874, Casper, WY 82601 · +1 800-924-825